How can we help?
We are here to help with your Cinolix experience.
Include your request or order reference so we can find the right information quickly. Never include passwords, card details or payment credentials in your message.
Help us understand the problem
- A clear description of the issue or question.
- The request or order reference, if you have one.
- The model and settings you were using.
- A screenshot if it helps explain the issue. Remove private information first.
Before you create
A few things worth knowing.
What do I need to start?
When free allowances are available: Visitors may make up to 1 watermarked preview, subject to the device and network allowance. New Google or email-verified accounts may receive a registration gift of 1 generation. Purchased credits are separate.
What happens if a request fails?
Open My creations to see the latest task state and credit activity. Failed requests follow the policy shown for this site; a payment refund is a separate request.
Can I use the result commercially?
Check the selected model terms and the site Terms. You must have permission to use any reference you upload. Outputs are not a guarantee of exclusive rights.
How do I get help?
Contact support with the request or order reference. Do not include passwords, payment credentials, or private source files.