Refund policy

Current purchasing status

Cinolix offers one-time credit packs: US$4.99 for 15 credits, US$9.99 for 40 credits, US$29.99 for 140 credits. There is no subscription or automatic renewal. Purchases belong to the signed-in account; browsing or selecting a pack does not create a payment.

Failed image requests and credit returns

A failed request returns any charged credits once. An uncertain request is checked for up to 10 minutes without resubmitting.

A returned credit updates your Cinolix balance; it is not a cash or card refund. An uncertain task is checked without submitting a replacement generation. Review the latest status in My Creations.

Purchase or billing concerns

If you have an existing purchase concern, email support with the order reference, approximate purchase date and a description of the issue. Do not send card details or payment credentials. Support can review the transaction and any associated credit activity.

Credit-pack refunds

You may request a refund within 7 calendar days of purchase only if the entire credit pack is unused. Once any credits from a pack have been used, that pack is non-refundable, including its remaining credits. We do not offer partial or prorated refunds for a used pack.

We process eligible refund requests within 7 business days. This processing period does not guarantee when a bank or payment provider will post the refund.

These conditions do not limit any consumer rights that cannot lawfully be excluded.

Refund effects

Confirmed payment refunds are processed separately from credit adjustments and may revoke the associated credits or paid access. A negative credit balance cannot be spent. We do not promise a bank processing time.

Contact the operator

For account, privacy, purchase or content concerns about Cinolix at cinolix.com, email support@cinolix.com. Include the relevant request or order reference; never send passwords, full card details or private signing keys.