Privacy policy

Information we process

When you register or sign in, Cinolix stores account information and session records. Password accounts also use a secure password hash. We also process the prompts, authorized reference uploads, results, credit activity and request history needed for the features you use. Security checks may process network, browser and device information to protect accounts and prevent abuse.

Password sign-in is configured. If you choose an available Google sign-in option, Google handles authentication and shares the account identity details needed to sign you in. Password reset links can be requested by email.

Hosting, generation and content review

Cloudflare hosts this website and its protected database, object storage and image processing. Choosing a file prepares a local preview in your browser. For reference-based requests, the file is uploaded to private storage when you request a price or confirm generation. It is sent to the generation provider only after you confirm generation.

When you use an available image model, RunningHub processes the submitted prompt and authorized reference for generation; Waffo Prompt Sift reviews prompt text, and OpenAI content moderation reviews submitted material and generated images. These services receive the information needed for the requested processing. Do not submit confidential information or material without the necessary rights and consent.

Safety decision records contain limited verdict, category, policy-version and request-reference information. Those audit records do not contain the prompt text, image bytes or full provider response. This is separate from your generation history, which can contain the prompt and private file references.

Cookies and optional analytics

Essential cookies keep sign-in, security and your privacy choices working. Free-trial limits use signed browser identifiers and scoped hashes; registration-gift checks use a keyed email hash. Signing in may link your owned anonymous activity to your account. These essential records do not depend on analytics consent.

Google Analytics is optional and loads only after analytics consent. Product events exclude names, email, prompt text, private file URLs, user identifiers and payment credentials. You can reject analytics or change your choice using Cookie preferences. Withdrawal stops later collection; it does not undo information already sent with consent.

Retention and your choices

Reference upload access is temporary, normally up to 24 hours. Finished image access normally expires after seven days. The production object store is configured to expire uploaded and generated files after seven days; storage deletion can be asynchronous. Save results while they remain available.

Media expiry does not erase your account, request history, credit ledger or transaction records. Safety receipts currently expire after 30 days and are cleaned up through service activity. Essential financial, fraud-prevention and anti-replay records can remain separately where needed for reconciliation and preventing duplicate claims or transactions.

Use Account security to export your information or request account deletion. A current password or recent sign-in is required, and active requests must be resolved first. You may also contact support to request access, correction or deletion; we may need to verify that the account belongs to you.

Payment information

Waffo processes payments for Cinolix one-time credit packs. Payment details are handled by Waffo; Cinolix does not store full card details. Purchase references, order records and credit changes are used for delivery, account support and reconciliation. Review the price and refund terms before confirming a purchase.

Contact the operator

For account, privacy, purchase or content concerns about Cinolix at cinolix.com, email support@cinolix.com. Include the relevant request or order reference; never send passwords, full card details or private signing keys.